Support Center
We're here to help you get the most out of RankSpy.
Email Support
Send us a message and we'll get back to you within 24 hours.
support@rankspy.app
Report a Bug
Found something broken? Let us know and we'll fix it quickly.
Report an issue
Response Times
Starter Plan
Within 48 hours
Pro Plan
Within 24 hours
Enterprise Plan
Priority — within 4 hours
Common Questions
How do I cancel my subscription?+
Go to Settings in your dashboard and click "Cancel Subscription". You'll retain access until the end of your billing period.
Can I change my plan?+
Yes! You can upgrade or downgrade anytime from the Settings page. Changes take effect immediately for upgrades, and at the next billing cycle for downgrades.
How do I reset my password?+
Click "Forgot password?" on the login page, or go to Settings > Security in your dashboard.
What happens when my trial ends?+
Your account will be downgraded to the Free plan with limited features. Your data is preserved — upgrade anytime to regain access.
Can I export my data?+
Yes, paid plans include data export functionality. You can export keyword data, rankings, and app analytics as CSV files.
How do I request a refund?+
Email support@rankspy.app within 7 days of your first charge. See our Refund Policy for full details.