Refund Policy

1. Overview

We want you to be completely satisfied with RankSpy. If the platform does not meet your expectations, we offer refunds under the conditions described below.

2. Free Trial

All new accounts start with a 7-day free trial that includes access to premium features. No payment is required during the trial period, so no refund is applicable. We encourage you to fully explore the platform during your trial before subscribing.

3. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your first paid subscription charge
• You experience a significant technical issue that we are unable to resolve
• You were charged after cancelling your subscription due to a billing error

4. Non-Refundable Situations

Refunds are generally not provided for:

• Requests made more than 7 days after the billing date
• Partial months of service (subscriptions remain active until the end of the billing period)
• Accounts terminated for Terms of Service violations
• Downgrade differences (switching from a higher to a lower plan)
• Unused portions of annual subscriptions after the 7-day window

5. How to Request a Refund

To request a refund, contact our support team:

• Email support@rankspy.app with the subject line "Refund Request"
• Include your registered email address and the reason for your request

We aim to process all refund requests within 5 business days. Approved refunds will be returned to your original payment method via Stripe and may take 5–10 business days to appear on your statement. Refunds are issued in the original currency of the transaction.

6. Chargebacks

We strongly encourage you to contact us at billing@rankspy.app before initiating a chargeback with your bank. We are committed to resolving billing issues quickly and fairly. Initiating a chargeback without first contacting us may result in account suspension pending investigation.

7. Cancellation

You can cancel your subscription at any time from the Settings page in your dashboard. After cancellation:

• You retain access to paid features until the end of your current billing period
• Your account will be downgraded to the Free plan after the period ends
• Your data will be preserved and available if you choose to resubscribe

8. Annual Subscriptions

For annual subscriptions, the 7-day refund window applies from the date of the annual charge. After the 7-day window, annual subscriptions are non-refundable but may be cancelled to prevent renewal.

9. Taxes

Refunds include any applicable taxes that were charged on the original transaction. Tax amounts may vary based on your jurisdiction and are handled by Stripe.

10. Contact Us

For any billing questions or concerns not covered here, contact us at support@rankspy.app.